Consumer Rights Disputes
Consumer Rights Solicitors
Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them and may even find yourself in need of legal representation.
In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.
Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rothera Bray our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.
Why use Rothera Bray Solicitors for Consumer Rights Disputes?
Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.
We can advise you whether you already have an existing claim or you are looking to make a claim.
We will assess your claim and provide guidance on your rights as a consumer and your options.
We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.
You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.
Where possible we will try to settle your claim without the need for court proceedings.
We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.
We can help you with:
- Non-delivery of goods/service and cancellation issues
- Warranty disputes
- Goods which are not of satisfactory quality or fit for purpose
- Lack of reasonable care and skill in services provided
Send us a message
“We strive to make every matter as stress free as possible”
Richard Hammond
Head of Dispute Resolution
Posted 27/01/2020
Rothera Sharp Solicitors’ ‘skilled’ team handles personal injury claims including public liability, accidents at work and road traffic accidents often involving – among others – children and foreign nationals. Recent work included settling a claim for a pedestrian involved in a road traffic accident, acting for a child claimant following a hand injury sustained at a playground and representing a claimant in a public liability claim pertaining to fractures sustained on a slippery floor. Elisabeth Halls combines ‘good judgement with the right amount of scepticism and has a proven ability to optimise outcomes for claimants.
Legal 500, 2017
Posted 27/01/2020
I cannot thank you enough for all you have done for me. I don't know whether you can truly appreciate how incredibly important the success of this matter is to me. I couldn't have done this without you, and there just aren't the words to express my gratitude to you for all this. You have enabled me to have a peace of mind and you just can't put a price on that. Please tell Rebecca how absolutely thrilled to bits I am with the work you have done for me, which is beyond priceless and for which I will be forever grateful
Mediation Client
Posted 27/01/2020
I want to say a massive thank you for all your hard work….I will never forget how you were prepared to believe in me….you energetically pursued my case to achieve the best possible outcome
J Wilson
Posted 27/01/2020
My previous dealings with Rothera Bray have always been excellent-total efficiency and professional. Jayne Smith previously and now Emily Weston. I would always use Rothera Bray as my solicitors. Thank you.
David Armstrong
Posted 12/08/2020
I would highly recommend James Briggs, solicitor at Rothera Bray. He has been extremely helpful, patient and thorough whilst helping me with affairs following the death of my husband. Even during lockdown (covid) he maintained communication and kept me informed of what was happening. He successfully achieved the outcome I needed and I would not hesitate to recommend him.
Yvonne Gold
Posted 30/09/2020
We are in the middle of launching our own packaging agency and contacted Rothera Bray for some professional legal advice with regards to contracts. After an initial call with Billy, he made it clear what we needed and asked plenty of questions to understand what it was we needed. He was very responsive to our questions, whether it be over the phone or via emails and made the process really simple. We had little experience in this area so it was fantastic to work with Billy, who explained everything concisely. We were also really pleased with the quick turnaround and great value offered. Would thoroughly recommend working with Rothera Bray.
Tom Burden, Director of Rightbox Ltd
Posted 30/09/2020
Billy understood our requirement from the get go and really nailed down on what we needed in our commercial agency agreement. Billy kept us informed every step of the way and showed great professionalism. We would recommend his services to any start-up business who is in need of legal advice and guidance with commercial contracts.
Axl Barber, Sales Director of Rightbox Ltd
Posted 11/02/2021
I was extremely pleased with the service that Kerry provided in order to sell my mothers house. Good, prompt communication and all questions dealt with or answered as requested. Consequently I would recommend yours services to others.
Adam Stevens
Posted 07/06/2021
Dear Sally, I can’t thank you enough for today! You took the pressure off me and I felt so looked after and understood everything that was happening. Thank you so much!
Kelly Neave
Posted 07/06/2021
My experience with Rothera Bray was an easy and smooth process, regarding a settlement agreement with a previous employer. They helped me understand all the legal jargon and details and made it very clear what the agreement was asking of me and what they would provide in return without it seeming complicated. They were prompt and resolved any issues or queries I had and I found them to be friendly and professional. I would definitely recommend Rothera Bray to anyone seeking legal advice, even if you've had no experience with a solicitor before, as they're very welcoming and help you to understand everything.
E. Jackson
Posted 06/07/2021
Thank you for all your hard work, which paid off in the end. As well, thank you for your amazing service and support you provided for me all the way through. It was pleasure to work with you and I wish you all the best.
Patrik Fresko
Posted 27/09/2021
I recently had the good fortune to engage Rothera Bray for a company sale. From start to finish, Sandeesh Samra and the team were on hand to give practical and professional advice.
Alison Purchas
Richard Bates
r.bates@rotherabray.co.uk
Richard Bates leads the Litigation and Dispute Resolution team at Rothera Bray. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.
Caroline Bowler
c.bowler@rotherabray.co.uk
Caroline Bowler is a partner in our Dispute Resolution team and an equine law specialist at Rothera Bray, which is the Official Legal Partner to British Dressage and The British Show Pony Society. She works from our Lace Market office and has been described as “one of the best equine lawyers” in the Legal 500.
Richard Hammond
r.hammond@rotherabray.co.uk
Richard Hammond is a Dispute Resolution specialist and mediator at our Lace Market office. Richard is also a notary public, processing client documents for international use.
Grant Benskin
g.benskin@rotherabray.co.uk
Grant Benskin is a Senior Associate Solicitor Advocate in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office in the heart of Nottingham city centre.
Richard Woodward
r.woodward@rotherabray.co.uk
Richard is a Dispute Resolution solicitor and has worked for a variety of different clients, including individuals involved in land and probate type disputes as well as multi-national and SMEs in contractual and debt claims.
Paige Gajic
p.gajic@rotherabray.co.uk
Paige Gajic is an Associate Solicitor in our Dispute Resolution department and is based at our Lace Market office.
Amie Hardy
a.hardy@rotherabray.co.uk
Amie Hardy is a Trainee Solicitor in Rothera Bray’s Dispute Resolution department and is based at our Lace Market office.
Millie Moreton
m.moreton@rotherabray.co.uk
Millie Moreton is a Trainee Solicitor in Rothera Bray’s Dispute Resolution team and is based at our Lace Market office.
Krupa Sodha
k.sodha@rotherabray.co.uk
Krupa is a Trainee Solicitor at our Leicester Office. She is currently working with our Dispute Resolution team after completing seats in our Personal Injury and Corporate departments.
Eleanor Kivneen
e.kivneen@rotherabray.co.uk
Eleanor is a Paralegal in our Dispute Resolution department and is based at our Lace Market office.
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The Care Quality Commission (“CQC”) have released the results into a survey they conducted relating to the experience of women and other pregnant people who had a live birth in early 2023. The survey had national reach and responses were received from over 25,000, a response rate of 41%.
Posted on 14/03/2024
New penalty notices introduced for animal health and welfare offences
The Animals (Penalty Notices) Act 2022 is a new piece of secondary legislation which came into force from 1 January 2024. The act was passed following an 8 week consultation with various different parties with interest in animal welfare such as veterinarians, the National Farmers Union, the British Veterinary Association and the RSPCA.
Posted on 13/03/2024