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Consumer Rights Disputes

Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them and may even find yourself in need of legal representation.

In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.

Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rotheras our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.

Why use Rotheras for Consumer Rights Disputes?

Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.

We can advise you whether you already have an existing claim or you are looking to make a claim.

We will assess your claim and provide guidance on your rights as a consumer and your options.

We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.

You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.

Where possible we will try to settle your claim without the need for court proceedings.

We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.

We can help you with:

  • Non-delivery of goods/service and cancellation issues
  • Warranty disputes
  • Goods which are not of satisfactory quality or fit for purpose Lack of reasonable care and skill in services provided
Contact our Dispute Resolution Team

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“We strive to make every matter as stress free as possible”

Richard Hammond
Head of Dispute Resolution

If you’re happy then we’re happy too.

4.8 182 reviews

Posted 27 January 2020

This was my first experience using a solicitor, something I felt quite daunted about. Rothera Sharp (Greg and Petra) put me at ease and were very helpful.

Mollie Fish

Posted 27 January 2020

Last year I experienced a car accident, as a front seat passenger. I put forward a personal injury claim with Rothera Sharp. From start to finish, my claim has been dealt with efficiently and professionally, and I have always felt my best interests were considered. All communications were made via letter or email to inform me of all further updates. My claim has now come to an end and I am very happy with the overall outcome. I would recommend Rothera Sharp for their service.

Samya Green

Posted 4 February 2020

We cannot recommend Chris Powell of Rothera Sharp more highly. Mr Powell demonstrated the upmost professionalism with a high level of knowledge of the area for which he was representing us. Anyone needing representation/advice regarding the area of haulage will find that Chris Powell and Rothera Sharp are the best choice.

Karen Walker

Posted 4 February 2020

Claim dealt with efficiently and to a satisfactory conclusion. Wayne Vickers visited me at home initially and explained everything thoroughly. Professional service throughout. Recommended

Clare Stevens

Contact our Dispute Resolution Team
Dispute Resolution Team
Richard Bates

Richard Bates

r.bates@rotheras.co.uk

Richard Bates leads the Litigation and Dispute Resolution team at Rotheras. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Richard Hammond

Richard Hammond

r.hammond@rotheras.co.uk

Richard Hammond is a Dispute Resolution specialist and mediator at Nottingham-based law firm Rotheras Solicitors. Richard is also a notary public, processing client documents for international use.

Joshua Morley

Joshua Morley

j.morley@rotheras.co.uk

Joshua Morley is a Trainee Solicitor currently in the Dispute Resolution department and is based in the Lace Market office.

Paige Regardsoe

Paige Regardsoe

p.regardsoe@rotheras.co.uk

Paige Regardsoe is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Millie Moreton

Millie Moreton

m.moreton@rotheras.co.uk

Millie Moreton is a paralegal in Rotheras commercial and dispute resolution departments and is based at our Lace Market office.

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