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Consumer Rights Solicitors

Businesses and service providers have a duty to ensure that the products or services they are selling comply with the expected standard. If a business fails in this regard and refuses to rectify the issue then you could find yourself in dispute with them and may even find yourself in need of legal representation.

In some cases a business will try to resolve the issue by offering to fix or replace a product that is faulty, improve a bad service or provide you with a refund; however if these options have not been offered to you and the business refuses to acknowledge a problem with its product or service then seeking legal advice can help you to resolve the matter quickly.

Consumer rights law can be confusing; as a result many people are unsure how to resolve the issue and decide not to exercise their legal rights. At Rotheras our Dispute Resolution team are well-versed in advising and representing clients in relation to consumer rights disputes.

Why use Rotheras Solicitors for Consumer Rights Disputes?

Our team offers specialist advice on consumer claims and have helped many clients resolve a range of consumer rights disputes.

We can advise you whether you already have an existing claim or you are looking to make a claim.

We will assess your claim and provide guidance on your rights as a consumer and your options.

We will advise you on how viable we think your claim is in terms of the strength of your case and how economical it is to instruct us.

You will be assigned a member of our Dispute Resolution team who will advise you on the best course of action.

Where possible we will try to settle your claim without the need for court proceedings.

We will be transparent and upfront about costs from the start and inform you of any progress throughout your case.

We can help you with:

  • Non-delivery of goods/service and cancellation issues
  • Warranty disputes
  • Goods which are not of satisfactory quality or fit for purpose
  • Lack of reasonable care and skill in services provided
Contact our Dispute Resolution Team

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Richard Hammond

“We strive to make every matter as stress free as possible”

Richard Hammond
Head of Dispute Resolution

If you’re happy then we’re happy too.

4.8 218 reviews

Posted 27/01/2020

"Impressive group with expertise in both matrimonial finance cases and children matters. A strong childcare team handles cases involving physical and emotional abuse, as well as fatalities. Well versed in matters with international aspects, Hague Convention cases, as well as adoption and guardianship issues.

Chambers UK, 2018

Posted 27/01/2020

Anton Balkitis frequently represents the operators of both goods and passenger vehicles in court proceedings. Clients remark: "He has a commercial understanding of real-life issues and will always provide a balanced view

Chambers UK, 2019

Posted 27/01/2020

Impressive group with expertise in both matrimonial finance cases and children matters. A strong childcare team handles cases involving physical and emotional abuse, as well as fatalities. Well versed in matters with international aspects, Hague Convention cases, as well as adoption and guardianship issues.

Chambers UK, 2018

Posted 02/06/2020

Chris Powell at Rotheras was recommended to us by a trusted associate within the Transport Industry; without doubt we wouldn’t have had the excellent outcome we did without his and his team’s involvement. The level of professionalism, expert advice and assistance was faultless; we felt reassured and well informed throughout the whole process. It was a pleasure to do business with him and would highly recommend his services!

Julian Brindley - John Brindley Ltd

Posted 12/08/2020

The team at Rotheras, and Mr Powell in particular, have provided us with an outstanding service. We are extremely grateful for the help and support they gave us in dealing with issues relating to our transport operations and our goods vehicle operators licence. Mr Powell was professional, knowledgable, efficient and effective. He quickly understood our business and the problem we had. He responded with sensible advice and acted quickly on our behalf to resolve the matter. I cannot thank him enough for his help and I would recommend Mr Powell, and the Rotheras team, without hesitation. I am extremely grateful for the help they gave us.

Richard Hitchcock - Hitchcock & King

Posted 12/08/2020

I would highly recommend James Briggs, solicitor at Rotheras. He has been extremely helpful, patient and thorough whilst helping me with affairs following the death of my husband. Even during lockdown (covid) he maintained communication and kept me informed of what was happening. He successfully achieved the outcome I needed and I would not hesitate to recommend him.

Yvonne Gold

Posted 30/09/2020

We are in the middle of launching our own packaging agency and contacted Rotheras for some professional legal advice with regards to contracts. After an initial call with Billy, he made it clear what we needed and asked plenty of questions to understand what it was we needed. He was very responsive to our questions, whether it be over the phone or via emails and made the process really simple. We had little experience in this area so it was fantastic to work with Billy, who explained everything concisely. We were also really pleased with the quick turnaround and great value offered. Would thoroughly recommend working with Rotheras.

Tom Burden, Director of Rightbox Ltd

Posted 30/09/2020

Billy understood our requirement from the get go and really nailed down on what we needed in our commercial agency agreement. Billy kept us informed every step of the way and showed great professionalism. We would recommend his services to any start-up business who is in need of legal advice and guidance with commercial contracts.

Axl Barber, Sales Director of Rightbox Ltd

Posted 11/02/2021

I was extremely pleased with the service that Kerry provided in order to sell my mothers house. Good, prompt communication and all questions dealt with or answered as requested. Consequently I would recommend yours services to others.

Adam Stevens

Posted 25/03/2021

Anton has substantial experience acting for commercial goods hauliers and other transport operators. He advises on a range of contentious issues including operator licence, maintenance and tachograph matters, with a wealth of experience acting in public inquiries before Traffic Commissioners."Anton is a highly informed and personable lawyer.

Chambers UK, 2020

Posted 25/03/2021

Chris Powell focuses his practice on road transport issues, regularly representing haulage, transport and logistics companies. He has considerable experience in regulatory matters involving operator licences and compliance failings, as well as more serious criminal investigations relating to fraud.

Chambers UK, 2020

Posted 07/06/2021

Dear Sally, I can’t thank you enough for today! You took the pressure off me and I felt so looked after and understood everything that was happening. Thank you so much!

Kelly Neave

Contact our Dispute Resolution Team
Dispute Resolution Team
Richard Bates

Richard Bates

r.bates@rotheras.co.uk

Richard Bates leads the Litigation and Dispute Resolution team at Rotheras. Richard is a litigation specialist and can provide a wide range of services to both commercial and private clients.

Richard Hammond

Richard Hammond

r.hammond@rotheras.co.uk

Richard Hammond is a Dispute Resolution specialist and mediator at Nottingham-based law firm Rotheras Solicitors. Richard is also a notary public, processing client documents for international use.

Paige Regardsoe

Paige Regardsoe

p.regardsoe@rotheras.co.uk

Paige Regardsoe is a Solicitor in our Dispute Resolution department and is based at our Lace Market office.

Millie Moreton

Millie Moreton

m.moreton@rotheras.co.uk

Millie Moreton is a paralegal in Rotheras commercial and dispute resolution departments and is based at our Lace Market office.

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Find out how Rotheras can help you