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Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer regulations”): Information about the exercise of the right to cancel

If you qualify as a consumer within the definition of the Consumer Regulations, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail):

Rotheras, 2 Kayes Walk, Nottingham, NG1 1PZ; Fax 0115 9100800;

You may use the Notice of Your Right to Cancel Form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Please also note that you lose the right to cancel under these Regulations if the service provided under the terms of our Terms of Business have been fully performed at your request and accordingly you acknowledge that you lose the right to cancel once the contract has been completed.